Office Manager

Job Summary
Are you interested in a job where no two days are the same? Is a fast-paced environment somewhere that you can thrive? If so, PCI Auctions is the home for you! We are looking for a dependable and hardworking individual to join our growing team.
The Office Manager is responsible for collecting all invoice payments, communicating with our nationwide network of bidders regarding their auction winnings, etc., assisting our bidders with questions on the auction process as well as working with our operations staff to ensure that our customer invoices move seamlessly through the shipping process.
The ideal candidate is comfortable with heavy phone interaction, thrives in a fast paced, office environment and has a passion for problem solving, customer service and productivity. Must be able to handle stressful situations as they relate to assisting customers and ensuring the front office is running as efficiently as possible.
To succeed in this position, you must possess the following values:

• Hardworking – we work hard but still have fun and you’re not afraid to roll up your sleeves to get the job done
• Adaptable – our work environment is never dull, you’re comfortable with each day bringing new tasks and challenges
• Understand the Why – you are curious and ask questions so you can learn more and always understand the “why” behind why we do things the way we do
• Thick-Skinned - you embrace challenges and attack them head on

• $500 hiring bonus provided once 90 days of service have been achieved
• Paid time off
• 401(k) with company matching
• Weekly paychecks
• Workforce advocate with resource exploration & personal goal setting
• Holiday pay
• Employee referral program
• Professional & personal development opportunities
• Employee appreciation events
• Advancement opportunities
• Employee recognition programs
• Casual environment

• Must be able to diffuse customer complaints and stay positive in stressful situations.
• This position is the lead point of contact for all matters specific to the customers and handles the response to all customer questions, concerns, and issues.
• Receives payment by cash and credit cards and runs all customer invoices.
• Coordinates the set up of shipment for customers via freight trucking.
• Ensures that all customer auction and shipping paperwork is error free and handled in a timely manner.

• Customer service experience
• Can compartmentalize stressful situations
• Ability to utilize Microsoft suite
• Quick and adaptable learner
• Organized
• Excellent communicator
• Team player with a positive attitude
• ‘Outside the Box’ thinker – problem solver